Skip to main content
Slack and Discord are available on Pro and above. Both channels fit when your audience already lives in team or community chat tools. This guide walks through OAuth setup for Slack and the full Discord connect-and-activate flow. Quick links: Channels → Slack · Channels → Discord

​
Slack integration

Use Slack when you want to connect a workspace through OAuth. The bot replies in the Slack environment you authorize; threads sync to Inbox.

​
Slack setup

  1. Open Channels → Slack.
  2. Click Connect channel (or Connect).
  3. Select the bot you want to attach to this channel.
  4. Click Continue with Slack.
  5. On the Slack authorization screen, approve BoundBot for the workspace you want to use.
Test in a private channel first, then confirm the conversation appears in Inbox.

​
Discord integration

Use Discord when you want the bot inside a server or community. Discord setup has two parts: add the bot to the server (OAuth in Discord), then activate it with a key BoundBot shows you.

​
Discord setup (6 steps)

StepAction
1Dashboard — Open Channels → Discord.
2Connect — Click Connect channel.
3Select bot — Choose which BoundBot to attach.
4Add to server — Click Continue with Discord and complete Discord’s add-to-server flow (popup + server selection + permissions).
5Copy key — Copy the activation key BoundBot displays after the bot is added.
6Run /activate — In your server, run the /activate command and paste the key when prompted.
Below is the visual flow that matches steps 2–4 (connect popup, server selection, permissions, success).

​
Connection setup — bot selection popup

​
Server selection

​
Permissions (scopes)

Discord asks you to grant scopes such as View Channels, Send Messages, and related permissions the bot needs to read and reply.

​
Final authorization confirmation

Activation required: Discord integration is not complete until you run the /activate command with the key BoundBot shows you. Adding the bot to the server without activation leaves the channel inactive.

​
Troubleshooting

  • No servers in the Discord dropdown — You must have Manage Server (or Administrator) on the server to add bots.
  • Slack testing — Test in a private channel first so you can validate replies before wider rollout.

​
Which channel to use

  • Slack — Internal teams, operators, and workflows.
  • Discord — Public communities, member groups, and community support.

Channels overview

Compare Slack and Discord with WebChat, WhatsApp, and other channels.

Inbox

Confirm Slack and Discord threads arrive in the shared inbox after setup.

Workflows

Add routing or handoff when community conversations need automation.

Plans and limits

Slack and Discord require Pro or above; check limits before connecting.