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Telegram is available on Starter and above. The setup is direct: select a bot, paste the token from BotFather, and save the channel.

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Before you connect

Create a Telegram bot with @BotFather, then collect:
  • the bot token
  • the bot username, if you want to store it in BoundBot

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Connect Telegram

  1. Open Channels -> Telegram.
  2. Click Connect channel.
  3. Select the BoundBot bot to use.
  4. Paste the Telegram bot token.
  5. Optionally add the bot username.
  6. Save the connection.

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Test the channel

After setup:
  • open Telegram
  • start a chat with the connected bot
  • send a test message
  • confirm the conversation appears in Inbox

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Common issues

  • Invalid token: re-copy the token from BotFather
  • No inbound messages: make sure you started the bot chat on Telegram
  • Wrong bot behavior: check the bot assignment in the channel record

Channels overview

Compare Telegram with the other customer-facing channels available in BoundBot.

Inbox

Confirm Telegram messages appear in the shared conversation queue.

Bots

Tune the bot that replies through the connected Telegram channel.

Plans and limits

Review Telegram availability and related channel limits by tier.