Before the first sale
Make sure you have:- active products or variants with a price and currency
- inventory items with quantity tracking enabled
- a stock location and POS register
- saved SKU or barcode values for the items you plan to scan
Open a register shift
Select the register and choose Open Shift. Enter the opening cash float and an optional note. A shift must be open before you can accept a sale or process a return. During the shift, use Cash in and Cash out for drawer movements that are not sales or refunds. When you close the shift, enter the counted closing cash and review the difference from the expected drawer total.Build and hold a cart
You can add an item by:- searching by name, SKU, or barcode
- scanning with a connected hardware barcode scanner
- opening the camera scanner in a supported browser
Take payment
BoundBot records:- cash, including amount tendered and change
- card
- mobile payment
- other payment methods
- split payment across up to eight entries
Process a return
Open Returns, keep a register shift open, and find the completed sale by receipt, customer, email, or phone. For each line:- enter a quantity no higher than the remaining returnable amount
- choose whether the item should return to sellable stock
- select cash, card, mobile, or other as the recorded refund method
- enter a required reason and optional internal note
- review the calculated refund and complete the return
Related pages
Inventory
Set up locations, barcodes, stock controls, suppliers, and counts.
Products
Maintain names, prices, sale prices, SKUs, images, and variants.
Leads and orders
Review the order records created by customer and in-person sales workflows.
Inbox
Continue customer support when a sale or return begins in conversation.

